Privacy Policy

1. Information We Collect

We collect the following types of information to provide and improve our services:

• ›Account & Identity Information: Name, address, mobile number, email, and government-issued ID submitted during connection sign-up (as required under Indian DoT/telecom regulations).
• ›Billing & Payment Information: Plan details, billing history, payment status, and transaction references. We do not store full card or bank credentials — payments are handled by secure third-party gateways.
• ›Service & Usage Data: Connection status, data usage, IP address, and technical logs used for network management and troubleshooting.
• ›App Information: Login credentials, device information, and app usage needed for you to view billing, plan details, and raise support requests.

2. How We Use Your Information

Your information is used strictly to operate and improve our services:

• ›To activate, manage, and maintain your internet, OTT, IPTV, and lease line connections.
• ›To generate bills, process payments, and let you view billing & account information in our app.
• ›To provide customer support and resolve technical issues.
• ›To send service-related notifications (renewals, outages, payment reminders) via SMS, WhatsApp, email, or app notifications.
• ›To comply with legal and regulatory obligations under Indian law.

3. Our Mobile App

Our mobile app lets you check your billing, view plan details, track data usage, pay bills, and raise support tickets. The app accesses only the information required for these features. We may request device permissions (such as notifications or storage) only where needed, and you may control these through your device settings. We do not sell app data to third parties.

4. Sharing of Information

We do not sell or rent your personal information. We may share it only with:

• ›Payment gateways and billing partners to process transactions securely.
• ›OTT/IPTV content partners strictly to activate the services included in your plan.
• ›Government or law-enforcement authorities when required by law, court order, or telecom regulation.

5. Data Security

We use reasonable technical and organisational safeguards — including encryption of sensitive data in transit, access controls, and secure infrastructure — to protect your information against unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active and for the period required to comply with legal, regulatory, and tax obligations. When no longer required, data is securely deleted or anonymised.

7. Your Rights

You may request to access, correct, or update your personal information, or ask us to close your account, by contacting us using the details below. Some information may be retained where required by law.

8. Cookies & Website

Our website may use basic cookies to remember preferences and understand site usage. You can disable cookies in your browser, though some features may not work as intended.

9. Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.